Introduction

Welcome! You’re on the leading edge of how people heat and cool their homes. This Heat Pump Owner’s Manual is made for you.  

The goal of this manual is to help you dial in your habits, your billing, and your heat pump’s settings, so it works at its absolute best.  

You might be wondering who we are! We're Toronto Home Energy Network. As a non-profit, we share best practices, bust myths, and connect you with neighbours who are thinking about getting their first heat pump.  

We're here to support you—just friendly guidance to make your home more comfortable. There’s nothing for sale in this manual. 

Let’s get into it! By the end of the manual, you’ll be confident that you and your heat pump are set up for success.